LEVEL 01
CustomerFacingChannels
RESPONSE TIME: 7 WORKING DAYS
Visit your nearest Branch
Write an E-mail
Call Toll-Free
Complaint & Grievance Support
We are committed to resolving your concerns quickly and transparently. Share your complaint with us, and our team will ensure a timely and fair resolution.
Internal Grievance Redressal Mechanism (IGR)
LEVEL 02
Grievance Redressal Cell (GRC)
If Level 1 doesn't meet your expectations, you may contact our Grievance Redressal Officer:
- Submit your grievance through written form
- Write an E-mail
- Call dedicated Toll-Free
Please keep your previous complaint number readily available while contacting
LEVEL 03
Principal Nodal Office (PNO)
If Level 2 doesn't meet your expectations, you may contact our Principal Nodal Officer:
- Submit your grievance through written form
- Write an E-mail
- Call dedicated Toll-Free
Please keep your previous complaint number readily available while contacting
LEVEL 04
Chief Operation Officer (COO)
If Level 3 doesn't meet your expectations, you may contact our Chief Operation Officer:
- Submit your grievance through written form
- Write an E-mail
- Call dedicated Toll-Free
Please keep your previous complaint number readily available while contacting
LEVEL 05
RBI Ombudsman (RBIO)
You may approach the Reserve Bank Integrated Ombudsman:
If your issue remains unresolved after contacting Level 1, Level 2, Level 3 and Level 4, OR, If you have not received response within 30 days of lodging a complaint
Level 1
Have any Query/Feedback/Complaint?
Contact Branch Manager
You can visit your Branch and contact your Branch Manager to get your query resolved
Call Us
Our customer care team is ready to help regarding any banking issue that you are facing.
Toll free No: 1800 2686 444(0930-1800 on working days
Write to us
Get the information you need or let us know about any concern by writing to us.
customer.services@irepglobal.comOur Officers
Level 2
Grievance Redressal Officer
If Step 1 doesn't meet your expectations, contact our Grievance Redressal Officer with your previous complaint number.
Please give us up to 7 working days to resolve your complaint or query.
Mr. Kandula Ravi Kumar
Letter to Grievance Redressal Officer, Viksit Capital Pvt. Ltd. Address – 1-8-382, 5th Floor, Queen's Plaza, S.P. Road, Begum Pet, Secunderabad, Telangana- 500003
grievanceredressal@irepglobal.com
+91-8865097679This facility is not available on Bank holidays. Keep your CRN Number readily available while contacting.
Level 3
Principal Nodal Officer
If the resolution at Step 2 does not meet your expectation, contact our Principal Nodal Officer through any of our access channels mentioned here.
Please give us up to 7 working days to resolve your complaint or query.
Ms. Suravi Garnaik
Letter to Principal Nodal Officer, Viksit Capital Pvt. Ltd. Address – 1-8-382, 5th Floor, Queen's Plaza, S.P. Road, Begum Pet, Secunderabad, Telangana- 500003
pno@irepglobal.com+91-9776647321Level 4
Chief Operating Officer
If the resolution at Step 3 does not meet your expectation, contact our Chief Operating Officer through any of our access channels mentioned here.
Please give us up to 7 working days to resolve your complaint or query.
Mr. Bhavesh Niranjan Patel
Letter to Chief Operating Officer, Viksit Capital Pvt. Ltd. Address – 22nd Floor, Sunshine Tower, S.B Road, Dadar West,Mumbai, Maharastra,400013
escalation@irepglobal.com+91 9930060901Level 5
Reserve Bank Integrated Ombudsman
If after having followed Steps 1, 2, 3 and 4, your issue remains unresolved, or if you have not received response within 30 days of lodging a complaint, you may approach the Reserve Bank Integrated Ombudsman.
Physical complaint (Letter/Post) in the form as specified in Annexure A in the RB-IOS,2021 Address – Centralised Receipt and Processing Centre, 4th Floor, Reserve Bank of India, Sector 17,Central Vista, Chandigarh – 160017
crpc@rbi.org.inOnline on CMIS Portal of RBI at https://cms.rbi.org.in